A technician reports that a fleet of 10 identical LCD monitors flickers intermittently. After inspection, 3 users report the issue. What is the most appropriate action for the IT manager?

• A. Notify the network administrators to determine if all 10 monitors should be replaced.
• B. Replace only the three affected monitors.
• C. Ignore if the issue stops on its own.
• D. Schedule a firmware update for all devices next quarter.

Answer: (A)

When a fleet of identical monitors shows an intermittent issue and only some users report it, the right move is to involve the broader IT team to assess scope and impact before changing hardware. The flicker could signal a common, systemic cause—environmental factors, power or cabling issues, or a firmware or management-related problem—that might affect all units. By notifying the network administrators, the IT manager kicks off a coordinated investigation across the entire fleet, reviewing inventory, warranties, and whether a mass replacement or a targeted fix is appropriate. Replacing only the three affected units risks leaving others at risk or masking a broader fault, while ignoring the issue or deferring action until a future firmware update could let problems persist. So, the best action is to engage the network/enterprise team to determine the true scope and the proper remediation.